The topic “verizon credit for outage” is currently trending due to recent service interruptions experienced by Verizon customers. Reports indicate that Verizon experienced a significant service outage, which was attributed to a “software issue.” This outage affected many users, prompting them to seek information on how to manage their service disruptions.
As a direct response to the outage, Verizon announced that it would be offering a credit of $20 to affected customers. This news was covered widely in local and tech news outlets, including an article from the Tallahassee Democrat highlighting how individuals can claim their credit. This announcement likely led many customers to search for details on eligibility and the process for obtaining this credit.
The surge in search interest, exceeding 20,000 queries, indicates that customers are actively seeking to address the inconvenience caused by the outage and want to ensure they receive the compensation being offered by Verizon. The combination of the service disruption and the subsequent financial remedy from the company has significantly increased the information-seeking behavior among Verizon users.
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Internet Reacts
C
The fact that you have to log in to your account and accept it instead it being automatically applied is on brand for Verizon.
M
And the fact that it isn’t even there to accept. They are such a terrible company.
M
Agree I just logged into my account “it isn’t even there to accept” The only thing I found (AI generated answer) was “24hour outage credit” We all know it was not 24hrs….did Verizon forget to add that stipulation?
K
Complete joke of a company.
H
Exactly this! I logged in AND it is no where to be seen. So NOW I have to go back to customer service just to get what I should already be getting. I swear I’m going to switch in another 6 months if possible at that point.
T
It literally says you’ll get a text message when it’s available and there’s no need to contact customer service.
Z
Not true- I received the text message and clicked the link and followed the instructions from the text to click “take action” which simply provides a message noting the outage is resolved and provides no credit
A
It showed for me in the app under “mobile actions”
G
Yeah, I’m actually more pissed about this than I was about the outage.
L
So glad I switched to T mobile yesterday. Me and my family got service for like 40 minutes and drove to the t mobile store and switched. The sales lady said we were the 3rd whole family to switch because of it.
S
So when T-Mobile has an outage, yes it’ll happen, will you switch back eh??? Just saying
S
And outage is cool but a blackout for 12hrs is a different level.
S
Look it up T-Mobile any everyone else has a nation outage every few years
J
Don’t worry, they will “apologize” for this mishap, too.
J
Absolutely came here to say this. Not just auto issuing the credit is poor taste.
D
lol, this is crazy that it requires you to accept. Haha!
P
There are probably terms and conditions for acceptance such as no further recourse for compensation if you accept the $20.
C
This! I have account level and line level discounts. I’m paranoid that accepting a one time $20 credit will “verizon up” my existing discounts.
A
I recently was shown a “get an iphone17 pro on us” message. After going thru a long call with customer service who assured me that it wouldn’t require moving me to a new plan, I saw that they deceptively moved me to a plan that was $40 more a month after telling them I didn’t need it. I went into a Verizon corporate store a day later and an associate there said “well those customer service agents are sellers after all…”. This company has zero scruples. I’m over them.
S
Verizon plays around with credits too much. I was told I would get $20 off per line for staying as a customer, but I had to call in for it. I got sent to some Russian answering service who tried to haggle me down to $20 off for 3 months. I’m quitting, I have terrible coverage through them anyways
M
I got the same message, they changed it to $10/line and I’ve been with them on chat support for 2 hours now. still has not been finalized and approved.
P
Twice now I’ve been promised credits that have not materialized. I am convinced they promise me the credits just to get me off the chat. The fact that I have a confirmation email and screenshots of the chat doesn’t seem to matter. Verizon customer service is laughable.
P
Where do you actually redeem it? I don’t see it.
M
They just wanted a positive news release. They don’t intend to give the credit.
A
Same in iPhone’s iOS app. I only see a message about the outage being resolved and to restart my devices if still problems.
T
Seeing the same on Android
T
Because you will have to agree to never sue them for anything ever in perpetuity as well as never attempt to bring a class action suit or join a class action suit against them. That’s why you have to “Accept” it.
F
My whole neighborhood lost internet recently because the Verizon wire outside snapped / got cut. It went out before lunch on a workday and was down until afternoon the next day when a Verizon person was able to come out and look at it/fix it. The person on the phone was like don’t worry you will get a credit for the day we didn’t have service. Like oh great anyone working from home couldn’t work but we get a <$5 credit lol
B
Why do you expect to get more money than what you paid for?
F
Well giving a credit isn’t the same as giving money, tho the end result would be the same if I applied the money to my Verizon account I guess. It’s just annoying that the internet is so critical to everyday life and work, basically an essential utility, but when something goes down we get stuck waiting on penny pinching, understaffing Verizon to send someone to look. And if enough people don’t file a complaint about the downed internet, then it won’t even be noticed by them until their minimum threshold is met. They can just be so slow to fix things where the negative impact of their service being down for days is more impactful than $5.
S
Because it is a breach of contract and as such they are potentially liable for any damages incurred. For example remote workers not being able to work costs them more than the missing service. Examples where this is prominent would be lets say you’ve signed paperwork to close on my house but then back out. Its not as simple as undoing the contract because ive made multiple other decisions and financial choices based on our agreement which you’ve now broken and undoing those decisions will likely cost more than just the service but its ultimately your fault for breaking the agreement.
W
Yes, but this guy’s issue is completely different. He said the wire outside his house got cut, he didn’t say by whom, but that sounds unavoidable. I also highly doubt any contract you signed with any service provider guarantees and stipulates 100% uptime. I’m actually 100% sure any contract anyone signs with any of these companies stipulate there is no guarantee of 100% uptime. To expect 100% uptime for anything like this is utterly unrealistic. This whole “breach of contract” nonsense you’re spitting out is just completely made up.
G
Where can I accept the credit
A
I don’t see it in my iPhone’s iOS app. I only see a message about the outage being resolved and to restart my devices if still problems.
S
When we were impacted by a hurricane in florida, verizon comped my bill for a month. Didnt go into an app or anything.
E
Or we could get nothing at all like all the times before.
J
Same MO youtubetv had when we got credits during their fight w Disney over espn. Compete bs that I have to login and claim a credit.
C
I can’t find shit on the app about the credit either.
A
I have been with them for 26 years and after their deceptive billing and fake upgrade promises, I am thinking of finally trying another provider. they all are the same nowadays.
Q
Logged in three times this morning, there’s nothing on the app
J
On twitter they said you’ll get a text when the credit is available
L
Can’t wait for them to say oh well only affected members get it and then they make up a random list on who gets it
D
That’s when they cut the internet again, when the messages are supposed to be sent. oops
_
yah same here.
S
They gotta figure out how to put it on the app without killing the network again.
M
Same. I haven’t gotten a text and there’s nothing for me to accept and I was affected, with my phone finally coming back online after 10pm last night.
A
I don’t see it in my iPhone’s iOS app. I only see a message about the outage being resolved and to restart my devices if still problems.
A
In the app, under “mobile actions”
S
It better be $20 per line
M
I think you’re dreaming, unfortunately.
Additional Sources:
Tallahassee Democrat – Verizon offering credit after service outage. Here’s how to get yours
